Customer Support Specialist – Bolt

Bolt is one of the fastest growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be.

We believe in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, we’re helping cities evolve towards decreased traffic congestion and pollution. Having reached a $1B valuation in just 5 years, we’re all about hyper-fast growth. And we’re just getting started.

We are looking for an experienced full-time High Priority Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.

Let’s build the future of transportation together!

What you’ll be doing

    • Representing Bolt in any English speaking market
    • Supporting the safety of Bolt’s users
    • Boosting brand loyalty by showing our users what excellent customer support looks like
    • Contributing to and sharing ideas that improve the quality and efficiency of Bolt’s customer support
    • Being a key player in building a support team in a challenging growth environment

Requirements

    • Previous experience in a customer support role
    • Flexibility to work weekends and in shifts
    • A customer first attitude with a passion to help others
    • Curiosity as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
    • Be a hustler, not stopping after 20 obstacles a day
    • Have excellent spoken and written English skills (Any other language is a plus)
    • Be passionate about new technologies and ridesharing

Benefits

    • Competitive salary
    • Amazing personal growth experience at one of the fastest-growing startups in Europe
    • Working with a motivated and talented international team, plus regular team events
    • Working in one of the coolest offices in Tartu – ping pong table, computer games, free snacks and drinks
    • Impactful work – you’ll have a rare opportunity to build a product literally used by millions of people across the world

Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 30+ countries around the world.

Did we spark your interest? Get in touch and let’s talk!